When a solo practice becomes a growing firm, the attorneys who built it carry everything in their heads, from legal processes to where the envelopes are.
Ryan McKeen started and runs Connecticut Trial Firm with fellow attorney Andrew Garza. In a 2018 Tettra customer story, he explains why that could not last: "Our time is at a premium, and if it's taken up trying to find envelopes, that's real money."
What Connecticut Trial Firm did
Knowledge had sat in Dropbox files. McKeen told Tettra: "No matter how we name things, stuff gets lost." The firm moved to Tettra as a shared company wiki for legal processes and everyday operations, connected to Slack so answers are at people's fingertips.
Documentation became a team sport: everyone contributes, and everyone has access day or night. A "watch our wiki grow" Slack channel shares every update. The story quotes the firm: "The sharing and norming of this behavior creates almost a peer pressure to contribute." Tettra reports no figures.
What it already gives the business
The two attorneys no longer have to teach every routine task themselves. Litigation paralegal Sarah Cocchiola is in the wiki every day, for tasks big and small, according to Tettra.
The firm describes the payoff in its own words: "Every time I see a Tettra page created, it's like money in a savings account. I never have to worry about teaching people where to order coffee or how to use our calendars."
The ExValu perspective, a hypothesis
Where a Company Brain could take it next
This wiki predates today's AI tools. A Company Brain could build on exactly this habit: the same pages, searchable by question, with answers that point back to the page and its author.
It could also flag pages nobody has updated in a year. That is our hypothesis, applied to a 2018 story.
What an owner and a buyer would look for
The owner can track how many processes are written down, who wrote them and how often new hires find answers without asking.
A buyer looks for exactly this habit: processes that the team writes and keeps current, with dates and authors. Keep client data out of the general wiki and limit case details to the matter files.
The problem behind this case
Facing the same problem?
About this analysis
* The image is AI-generated and does not show Connecticut Trial Firm staff. The facts and figures on this page come from the published source named below.
This is an independent ExValu analysis of a published case. Facts, figures and names are as reported in the source below, which our team checked on October 14, 2026. The ideas for next steps are our own perspective and make no claim about conditions inside Connecticut Trial Firm. To request a correction or removal, write to [email protected].
Primary source: Vendor customer story, Tettra, November 2018. Available at tettra.com/case-study/connecticut-trial-firm.