Most small firms train new people the same way: sit next to someone experienced and watch. It works until the experienced people spend half their week teaching.
Cheney Galluzzi & Howard Law (CGH), a 35-person personal injury firm in Colorado built over the last decade, knew that pattern well.
What Cheney Galluzzi & Howard Law did
According to a Trainual customer story, CGH replaced informal training that relied on shadowing with a curriculum covering personal injury fundamentals, torts and negligence, insurance coverage and step-by-step process training. The team recorded itself walking through real tasks on screen and added quizzes and day-by-day training plans.
An earlier attempt at an internal wiki had been hard to keep current. Jen, a paralegal who leads the firm's training work, says documenting took far longer than expected because outdated steps came to light, and: "Building it forced us to change things for the better."
What it already gives the business
New hires now learn from recorded work instead of pulling a colleague away. Ben from the marketing team describes the daily habit: someone says "that's in Trainual, go look it up".
The firm also found and fixed outdated processes simply by writing them down. The story reports no hard figures.
The ExValu perspective, a hypothesis
Where a Company Brain could take it next
Recorded tasks show how the work is done. Case judgment is harder to record: which claims are worth taking on, how an insurer usually responds, what makes a client trust the firm.
A Company Brain could connect the attorneys' and paralegals' experience with the training library, so new staff learn the reasoning as well as the clicks. That is our hypothesis, and client data would stay under strict access rules.
What an owner and a buyer would look for
Track time to productivity for new hires, senior hours spent on training and the number of documented processes in active use.
A buyer of a law firm checks whether quality holds when people change. A maintained training library with owners and review dates is concrete evidence. Keep privileged client information out of training material.
The problem behind this case
Facing the same problem?
About this analysis
* The image is AI-generated and does not show Cheney Galluzzi & Howard Law staff. The facts and figures on this page come from the published source named below.
This is an independent ExValu analysis of a published case. Facts, figures and names are as reported in the source below, which our team checked on October 12, 2026. The ideas for next steps are our own perspective and make no claim about conditions inside Cheney Galluzzi & Howard Law. To request a correction or removal, write to [email protected].
Primary source: Vendor customer story, Trainual, June 2026. Available at trainual.com/manual/cgh-law-firm.